FREQUENTLY ASKED QUESTIONS
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What materials does August Mamas use?
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The first is organic cotton, which is farmed without pesticides, insecticides + chemical fertilizers. We also use hemp, which is exceptionally strong, durable + eco-friendly. Bamboo is light, strong, soft to the touch + requires less dye compared to cotton. A somewhat surprising material that we also use is called RPET (Recycled Polyethylene Terephthalate). This is made from recycled polyesters, recycled plastics + pure 100% organic cotton.
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Do you ship worldwide?
- Yes, you can order and receive an August Mamas product from anywhere in this beautiful world!
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What is the cost of shipping?
- August Mamas offers FREE shipping on US orders of 2+ items, or $5 for 1 item. Shipping to Canada is $8 for the first item + all other international orders $12 for the first item, with each additional item just $1 more.
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What is the order + delivery timeframe?
- Order processing is about 3-5 business days. Standard domestic shipping takes 3-5 business days. Shipping to Canada takes 5-12+ business days. Please note that August Mamas is NOT responsible for shipping delays. Keep in mind that there is absolutely nothing we can do to get your package to you faster after it is in the carrier’s possession. Please use the tracking number provided in your order to see where your order is at before reaching out with any concerns. August Mamas is not responsible for any customs + import taxes when shipping internationally.
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What is your return + exchange policy?
- Unfortunately, every once in a while an issue may occur - we are human, after all! August Mamas will accept defective merchandise for exchange only within 7 days of when you receive the order. This includes an item with a hole, stain, or manufacturing defect. August Mamas only allows exchanges for incorrect sizes, no refunds. Return shipping is the responsibility of the customer. August Mamas does not accept returns that have strong odors. Please keep your purchases away from pets, smoke + perfume until you are sure you want to keep them.
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Do you have an email address I can contact you on?
- Of course! You can contact hello@augustmamas.com for any questions or concerns.